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Questions & Answers

Invoices & Payments

23 answers
Invoices & Payments

How can customers pay me online?

Connect a Stripe account and your customers can pay by card right from the invoice link you send them. 1. Connect Stripe from app Settings -> Invoicing ...

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Invoices & Payments

How do customers pay an invoice online?

When Stripe is connected and online payments are enabled, customers can pay through a button at the top of their digital invoice. 1. The customer opens ...

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Invoices & Payments

How do I add a PDF to all my invoices?

You can add a PDF through your global invoice settings, such as a document explaining your payment terms. 1. Open Settings → Invoicing → Terms & Options...

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Invoices & Payments

How do I add a private note to an invoice?

You can add private notes from an invoice’s Notes tab. These notes are visible only to you. 1. Open the invoice view screen. 2. Select the Notes tab. 3....

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Invoices & Payments

How do I add a review request to paid receipts?

You can add your own review request wording and a link to your preferred review site to the “Thank you” receipts you send for paid invoices. 1. Open Set...

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Invoices & Payments

How do I disconnect Stripe from WorkQuote?

You can disconnect Stripe from WorkQuote, but doing so removes your ability to accept credit card and digital payments on WorkQuote invoices. 1. Open Se...

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Invoices & Payments

How do I open my Stripe dashboard from WorkQuote?

Once Stripe is connected, you can open your Stripe dashboard directly from WorkQuote. 1. Open Settings → Invoicing → Accept Credit Cards. 2. Select Go t...

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Invoices & Payments

How do I record a payment write-off?

Use a write-off to record an amount you’ve forgiven or don’t expect to collect. It appears as a loss in your income reports without changing the origina...

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Invoices & Payments

How do I refund a Stripe payment?

Refunds for Stripe payments are handled through your Stripe account, not through WorkQuote. 1. Open Settings → Invoicing → Accept Credit Cards. 2. Selec...

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Invoices & Payments

How do I set default payment terms for invoices?

You can set the default grace period for payment in full from your global invoice settings. 1. Open Settings → Invoicing → Terms & Options. 2. Under Def...

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Invoices & Payments

How do I show or hide payment details on invoices?

You can choose whether customers see recorded payments at the bottom of their invoices. 1. Open Settings → Invoicing → Terms & Options. 2. Turn Show Pay...

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Invoices & Payments

How do I view an invoice’s activity?

WorkQuote automatically records activity related to an invoice in its Notes tab. The invoice’s notes show activity directly connected to that invoice. 1...

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